$100Diagnose
“Show me where I am leaking.”
Sales systems consultancy
You do not have a lead problem.You have a follow-up problem.
We map where enquiries die inside your business, rebuild the follow-up so nothing goes cold, then keep the pipeline moving. One thing at a time.
30 minutes. We map where your leads are falling through and tell you whether it is worth fixing.
Enquiry answered inside 1 hour31%
Quotes sent, never chased62%
Deals with no next action booked47%
Enquiry to close rate10%
Estimated annual leak
$144,000
An illustration of the Leak Report format, not a client's figures.
Where the money actually goes
Most businesses do not need more leads.
They need to stop losing the ones they already paid for.
You are spending on attention. Ads, content, referrals, networking. The leads arrive, and then they sit.
Someone means to call back. A quote goes out and is never chased. A hot enquiry from three weeks ago is buried in a WhatsApp thread. By the time anyone follows up, the buyer has already paid someone else.
That is not a marketing problem. It is a process problem, and it is far cheaper to fix than it is to keep buying leads to leak.
01
The enquiry nobody owns
It lands in a shared inbox, three people see it, and everyone assumes someone else replied.
02
The quote that goes quiet
Sent on a Tuesday, never chased, written off as not interested six weeks later.
03
The pipeline in someone's head
If the owner is on leave, nobody knows which deals are live or what was promised.
04
The CRM nobody opens
Bought, half configured, abandoned. The real pipeline lives in a spreadsheet and a notebook.
Work out the number
What is your follow-up costing you?
Forty enquiries a month. Half of them never properly chased. A one-in-ten close rate at $6,000 a job. That is $12,000 walking out the door every month.
Move the sliders. This is the same arithmetic we use in your Leak Report — enquiries, multiplied by the share nobody properly chases, multiplied by the rate you close, multiplied by what a job is worth. Use your real numbers and be conservative. A figure you can argue with is worth less than a smaller one you cannot.
Nothing is sent anywhere. This runs in your browser.
Leaking every year
$144,000
That is 2 deals a month you never lost to a competitor, worth $12,000, before you spend a cent on new leads.
What we actually do
Three things, in a deliberate order.
Not a menu. Three separate purchases, in a deliberate order, because the third one only works when the first two are in place.
$1,950Fix
“Fix the leak.”
$1,200/moMaintain
“Make sure it does not come back.”
You can stop after any one of them. Most of the value is in the first two, and plenty of owners run the system themselves after that. That is a fine outcome.
01Diagnose
The Diagnostic
We map every route a lead can take into your business, from first touch to signed deal. Where enquiries land, who owns them, how fast they get answered, what gets said, and where they die.
You get the Leak Report: a written breakdown of exactly where revenue is leaking and what each leak costs you.
$100, credited in full against a Fix-Up booked within 30 days. About five working days.
What is in the Leak Report →Website form4 hr 12 min
WhatsApp enquiryno owner
Referral, phoned innot logged
Instagram DM1 day 6 hr
02Fix
The Fix-Up
We configure the tools you already have, or set up a free tier if you have nothing. Clear pipeline stages, an owner on every deal, automatic reminders, and follow-up sequences written in your voice.
Leads get chased whether or not anyone remembers.
$1,950 one-time. Live in 10 to 14 days. The number is given before work starts and it does not move.
Everything included →New
Harding CoOwner · today
Vale StudioOwner · today
Qualified
Bram & CoCall booked
Quoted
NorthgateChase day 3
Lyle GroupChase day 7
Won
Ridley$8,400
03Maintain
The Reclaim Engine
A system nobody maintains goes stale in a month. We run the weekly check-in, chase the leads that went quiet, keep the sequences current, and write you a monthly report on what the pipeline actually did.
$1,200 a month. About three hours a week on your business. Thirty days notice, either way.
How the Engine runs →- Day 0 · Enquiry landsAuto-reply, owner assigned, task created
- Day 1 · Call attemptReminder fires if no call logged
- Day 3 · Quote chaseWritten in your voice, not a template
- Day 7 · Second chaseDifferent angle, same offer
- Day 21 · Break-upCloses the loop, or restarts it
What it costs
Published, because you should not have to ask.
Three rungs. You can stop after any of them, and most people start at the bottom.
Start here
Step one · Diagnose
The Diagnostic
$100one time
Credited in full against a Fix-Up
- Every lead route mapped, first touch to signed deal
- Response times measured, not guessed
- Who owns each enquiry, and where nobody does
- Open deals sitting with no next action
- Dormant enquiries still worth chasing
- The written Leak Report, with each leak priced
- About five working days
Step two · Fix
The Fix-Up
$1,950one time
50% to book, balance on handover
- CRM configured end to end, in your choice of tool
- Pipeline stages built around how you actually sell
- Every lead source landing in one place
- Email and WhatsApp follow-up in your voice
- Call and objection scripts from your real objections
- Two live training sessions, 30 days support
Step three · Maintain
The Reclaim Engine
$1,200per month
30 days notice, either way
- Weekly pipeline review, then a call on what it found
- Every open deal checked for a next action, every week
- We chase the deals that go quiet, by name
- CRM and sequences kept current as your offers change
- Monthly written report, with the leak repriced
- About twelve hours a month on your business
- Does not include the Fix-Up or software
Want us on the phone closing for you? That is The Closer, at 12% of collected revenue. We only offer it to clients who ask for it, and never before a Fix-Up is delivered. Why.
No software to buy
We configure. We do not build.
We are not developers. We set up proven tools properly, which is what almost every small business actually needs. If someone tells you that you need custom software built to fix your follow-up, be suspicious.
- HubSpot
- Pipedrive
- Notion
- Airtable
- WhatsApp Business
- Google Workspace
- Free tiers you already have
Honest qualification
This does not work for everyone.
Who this is for
- Small businesses turning over enough to feel the leaks, too small to hire a sales team
- Trades and field service — roofing, HVAC, plumbing, landscaping, remodelling — where the owner is on a job when the quote request arrives
- Desk-based owners who miss follow-up not because they are up a ladder, but because they are delivering the work they already sold
- Owners who are still the best closer in the business and know that is the bottleneck
Who it is not for
- Businesses with no lead flow at all, since there is nothing yet to reclaim
- Anyone looking for a software build or a custom app
- Owners who want a report to file away rather than changes made to how the business runs
If that is you, we will say so on the first call rather than take the work.
The difference
What you get that a strategy deck does not give you.
| Typical consultant | Reclaim Sales | |
|---|---|---|
| Output | A strategy deck and recommendations | A configured system that runs without you |
| Tooling | Sells you new software | Configures tools you already pay for, or free tiers |
| Scope | Everything at once | One fix at a time, in priority order |
| Price | Quoted after three meetings | Published on the website |
| Handover | You are left to implement it | We run it with you, then hand you the keys |
How an engagement runs
Four steps, and you can stop after any of them.
01Free
Discovery call, 30 minutes
We look at your lead flow together and confirm whether there is anything worth reclaiming. If there is not, we say so.
02$100
The Diagnostic
We map the process and put the leaks in writing, with an estimate of what each one costs. Yours to keep either way.
03$1,950
The Fix-Up
Pipeline, CRM and follow-up sequences built and switched on, usually inside two weeks. Then two training sessions and the keys.
04$1,200/mo
The Reclaim Engine
We keep it running and report on what it produced. Or you run it yourself and we are done. Both are fine.
Start here
Thirty minutes, no charge, no deck.
We will look at your current lead flow together and tell you, honestly, whether there is money sitting in it. If there is not, that is the answer and it costs you nothing.